Privacy Policy

Veloxia is a premier interior design brand owned and managed by Veloxia Interiors Private Limited (hereinafter referred to as "Veloxia", "we", "us", or "our"). Veloxia provides comprehensive home decor and interior design solutions through its website www.veloxia.com and associated services.

At Veloxia, we are highly committed to protecting the privacy of your personal data. We have created this Privacy Policy ("Policy") to explain how we collect, receive, use, store, share, and safeguard your personal information when you access or use our website and services.

By accessing our website or availing of our services, you agree to the collection and use of your data by Veloxia in accordance with this Policy. If you do not agree to this Policy, please do not use our website or services.

1. Privacy – Our Commitment

We guarantee that we will not sell, rent, or trade your personal information to third parties without your explicit consent. Your personal information is utilized strictly to deliver our services, facilitate day-to-day operations with our design partners, and improve your overall user experience.

2. What Information is Collected

We collect both personal and anonymous information to serve you better:

• Profile Information: When you sign up, request an estimate, or contact us, we collect your name, email address, phone number, shipping/billing address, and project requirements.
• Transactional Information: We keep records of service quotations, payment receipts, and basic transaction details. Note that we do not collect or store credit/debit card numbers, expiry dates, or CVV codes; all payments are processed through secure, third-party payment gateways.
• Anonymous Information: We automatically receive details like your IP address, browser type, device information, referring pages, and cookie-related identifier data.

3. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfill your interior design service requests and consultations.
• To provide customized project estimates and catalog recommendations.
• To communicate project status updates, payment schedules, and design files.
• To send promotional emails, special offers, newsletters, and feedback requests. You can unsubscribe from these communications at any time.
• To analyze web traffic and user behavior to optimize the website layout and service offerings.

4. Disclosure of Information

We share your information with trusted third parties under the following conditions:

• With our certified design partners, installation teams, and logistics vendors who need the information to perform project services.
• When required by law, regulation, or legal processes to protect the rights, property, and safety of Veloxia, our clients, or others.
• In the event of a merger, acquisition, or restructuring of the company.

5. Cookies and Tracking

We use cookies to analyze web traffic, remember user preferences, and personalize contents. Cookies do not give us access to your computer or any personally identifiable information other than what you choose to share. You can manage or disable cookies in your browser settings, though it may limit some functionality of our website.

6. Security & Data Retention

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or disclosure. We retain your information for as long as your account is active or as needed to provide our services and comply with statutory legal requirements.